Privacy Policy

Introduction:

This Privacy Policy describes and outlines the personal information that may be collected by Platinum Potions Pty Ltd, ABN: 27 619 590 859. Throughout this privacy policy outlined on this webpage, references to “we”, “us”, “our” and “this” pertain to Platinum Potions Pty Ltd. 

Platinum Potions Pty Ltd values and respects your privacy, this policy outlines how we use, store and protect your personal information when on our website. There are laws, regulations and procedures set-out by the Australian Government that we must comply with.

We remain committed to keeping your personal information confidential.

Please note: You can visit the site anonymously if you wish to do so, we don’t collect any personal information if only ‘browsing through’.

Your acknowledgement of our privacy policy:

By using this website, you acknowledge that you have read and understood this privacy policy. Our website may contain links to other websites, we are not responsible for the privacy policies of other websites. We strongly recommend you review the privacy policies of each site you visit.

If you do NOT agree to this privacy policy, you must immediately leave this website and not submit any online forms on this website, if you need to contact us in this instance you can do so by calling us on 1300 171 079 or email us at support@platinumpotions.com.au

Collection of personal information:

The term “personal information” means the personal information we collect and hold about you when engaging with the services on our website. Protecting your privacy is very important to us. We only collect the bare minimum required personal information when you engage with us:

Through our website, the personal information we collect is:

Sign up to our newsletter/mailing list: Name and email

Register an account with us: Name, address, phone number and email

Purchase a product from us online: Name, address, phone number and email

Submit online form (general): Name, email, phone number and IP address

Submit online form (trade): Name, address, email, phone number and IP address

Through external points of contact, the personal information we collect is:

Emailing us directly: Email

Call usdirectly: Phone number

Contacting us through social media: Your user name

Personal Information collected:

We only collect personal information from you that is necessary. We collect different personal information depending on the type of product or service you have requested. The type of personal information we collect are outlined below:

Register with us: You will be required to supply your first and last name, shipping address, contact number and email address.

Purchase a product from us online: You will be required to supply the same personal information as when you register with us.

Join/Subscribe/Unsubscribe to our mailing list: You will be required to supply your name and email address.

Email us: You will be supplying us your email and any personal information you may include in that email.

Call us: You will be supplying us your contact number when you call us.

Submit on online form (general inquiry): You will be required to enter your name, email address and phone number when you submit an online form contacting us.

Submit on online form (trade inquiry): You will be required to enter your name, business name, address, email address and phone number when you submit an online form contacting us.

Like and/or follow any of our social media websites, pages, forums and blogs: You do not have to supply us any personal information in this instance.

Your consent of use of your personal information

We only use the personal information you have provided only for the intended purposes. When you use our website you accept, agree and consent that we will be in communication with you for the intended purposes.  How we use your personal information is outlined below:

Register with us: Your personal information will be stored on our systems. We do not do anything with your personal information when you register with us besides have the records on our system. 

Abandoned Cart / Checkout reminder email: If you register an account with us, are logged in, build up a shopping cart and for any reason the payment fails OR you close your browser before making payment (ie you have not completed a purchase), our system will send you one reminder email and nothing else. If you wish NOT to receive these reminder emails, please contact us so we can update your preferences.

Purchase a product from us online: We will use your name, address, contact number and email in order to create a shipping label to ship your products to you. This personal information will be used on Australia Post’s website in order to facilitate the shipment of your order.

Join/Subscribe/Unsubscribe to our mailing list: We will occasionally email you with special promotions and electronic marketing information. You may unsubscribe to these services anytime, once you unsubscribe you will receive one final email to confirm that you are unsubscribed.

Email us: To communicate with you only with what you have requested from us (answering your questions).

Emailing the user: To provide you the relevant information required such as:

- Order confirmation invoice

- Tracking information for online orders

- Order completion email

- Shipment delays

Call us: To communicate with you only what you have requested.

Calling you: To contact you if you have purchased from us online and we are unable to email you or if we have a missed call from you.

In addition, your personal information may be transferred unencrypted and involve various transmissions over various networks in order to translate that information to the technical requirements the networks and/or devices require in order to verify and complete a transaction, this is done to ensure you the user is not a BOT, virus or Trojan trying to communicate with us, we have no control over this.

How long we keep your personal information for:

Platinum Potions Pty Ltd is required to keep a copy for every order made online (as required by the Australian Taxation Office) which contains your: full name, address, email and phone number it. We keep this information in a digital format and after 5 years we delete your order off our systems.

As a registered user we keep your personal information on our systems indefinitely or until you request to have your details removed from our systems.

Protection of your personal information:

Platinum Potions Pty Ltd highly respects your privacy when you visit this website, make an order, register or submit a contact form with us, you can rest assure your information is safe and secure. We use a 248-Bit Secure Socket Layer (SSL) Certificate that has strong TLS encryption and solid vetting to ensure strong authentication whenever you are on our website. In addition we have a large range of other backend features and security protocols to ensure your data is safe and secure.

Disclosure of your personal information:

Platinum Potions Pty Ltd will never release, disclose, sell or distribute any of your personal information to any marketing or 3^rd party agencies, with the exception of our courier/postage provider (only when you purchase products online with us, our courier providers will send you a an email with your tracking number). We will only ever release your personal information if required by law to the Australian Taxation Office and/or law enforcement agencies such as the police.

Does Platinum Potions Pty Ltd have access to my credit/debit card information:

No. Platinum Potions Pty Ltd NEVER has access to ANY credit/debit card information supplied by you, nor do we keep any record of this. This information is processed through our payment provider Stripe. You can visit Stripe's website to check their privacy policies.

Use of cookies:

We do use cookies (this is to maintain shopping carts between pages & user log in between pages). Cookies are a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing.

Online Privacy Statement:

This online privacy policy applies only to the information that is collected through this website.

Changes to Privacy Policy Statement:

We reserve the right to make necessary changes and updates to our privacy policy at any time. Any modifications will be promptly made on this page. It is your responsibility to regularly read, understand and accept these terms and conditions. It your responsibility to check periodically for any changes made before proceeding to use and engage with our website.

If you do not agree to our privacy policy, you must stop using our website.

Contact Information:

For inquiries related to our privacy policy, please reach out to us using the following methods:

Email: support@platinumpotions.com.au

Mail: 17/40 Anzac Street, Chullora NSW 2190, Australia